Refund Policy

Our Return and Refund Policy was last updated 02 August 2025

Thank you for shopping at www.elvioraa.com.

If for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

The following terms are applicable for any products that you’ve purchased from us.

Interpretation and Definitions

Interpretation

The words in which the initial letter is capitalised have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in the plural.

Definitions

For the purposes of this Return and Refund Policy:

“Company” (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Elvioraa

“Goods” refers to the items offered for sale.

“Orders” means a request by you to purchase goods from us.

“Website” refers to www.elvioraa.com, accessible from https://www.elvioraa.com

“You” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

Your Order Cancellation Rights

You are entitled to cancel your order within 2 days without giving any reason for doing so.

The deadline for canceling an Order is 2 days from the date on which you received the goods or on which a third party you have appointed, who is not the carrier, takes possession of the product delivered.

In order to exercise your right of cancellation, you must inform us of your decision by means of a clear statement. You can inform us of your decision by:

By sending us an email:

We will reimburse you no later than 5 days from the day on which we receive the returned Goods. We will use the same means of payment as you used for the Order, and you will not incur any fees for such reimbursement.

🔁 Return & Replacement Policy

We at ELVIORAA are committed to your satisfaction. However, due to the nature of our business (products shipped directly from our partnered suppliers), we offer limited returns only under specific conditions.

✅ Eligible for Return or Replacement (Within 3 Days of Delivery):

  • You received a damaged or defective product

  • You received the wrong item or variant (size, color, etc.)

  • Product is significantly different from the description/images

📸 Note: Unboxing video is mandatory for all return/replacement claims.
Returns without proof will not be accepted.

❌ Not Eligible for Return:

  • Change of mind after order is placed

  • Size/fit issues (Please check size chart carefully before ordering)

  • Delay in delivery due to courier or regional issues

  • Minor color variation due to lighting or display settings

  • Product already used or tampered with

  • Orders placed via Cash on Delivery without prior verification

🔄 Return Process:

  1. Email or WhatsApp us within 3 days of delivery with:

    • Unboxing video

    • Clear photos of the issue

    • Order ID and reason for return

  2. Our team will verify and respond within 24–48 hours

  3. If approved, pickup will be arranged (if available) or self-ship instructions will be provided

  4. Replacement or store credit will be issued (no cash refund)

🕒 Time Limit for Request:

All return/replacement requests must be raised within 3 days of delivery. Requests after this period will not be accepted.

💸 Refund Mode:

We offer store credit or replacement for eligible returns.
No cash or UPI refunds are provided unless the item is unavailable.

Returning Goods

You are responsible for the cost and risk of returning the goods to Us. You should send the goods to the following address:

 

We cannot be held responsible for goods damaged or lost in return shipment. Therefore, we recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the goods or proof of received return delivery.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

Contact Details: +91-8279933443